Policy:
1.If for any reason you are not satisfied with your item, you may return it within 14 days of delivery (in unused condition and original packaging).
2.When there is no quality issue, the return shipping fee would be at your charge and you would be applied $30 repacking fee per item.
3.When returns for defective reasons, please kindly send us pictures of the spotted defects to allow us to validate the fact it is a defective product. Once we have validated that it is a defective item, we will provide you with a shipping address to return the products. Please kindly note that shipping fee would be at your charge. A compensation will be offered for those shipping costs. Please also note that returns for defective reasons will be exchanged to the same model.
--------------------------------------------------------------------------
How to exchange/return products:
1. Within 3 business days of arrival your request.
2. Please provide the following information
a. Your full name and address.
b. the PI Number.
c. the date the order was received.
d. the list of Replica Items to be exchanged.
e. The reason why your Items Knock offs are being returned.
3. Upon receipt of your request, our Customer Service Department will provide you with RMA (Return Merchandise Agreement) number.
4. Once you receive this RMA, please ship back your package to the return address indicated on the RMA.
5. Please email us with a tracking number of your return.
6. As soon as we receive your return package, our Shipping Department will process your replacement and you will receive a new tracking number to monitor your shipment until it reaches you.
--------------------------------------------------------------------------
Custom Problem:
1. If your goods be taken by china custom,we'll reship the goods to you asap.
2. If your goods be taken by your country custom,we are not responsiable to this,as we can't control foreign custom.
--------------------------------------------------------------------------
IMPORTANT:
1.Please kindly note that to exchange the items you will need to ship them back on your expense with a courier.
2.Please note the product is subject to final inspection before your exchange is processed.
3.Allow 7-10 business days for an exchange to be processed.
